Key Points:
Summary:
Sam, a young NDIS participant facing severe depression and workplace anxiety, struggled to find direction in life. With personalised counselling from Sureway Health & Wellbeing, Sam developed strategies to manage stress and worked toward achievable employment goals. Today, Sam’s mental health has stabilised, and they’ve taken a confident step forward by enrolling in a TAFE course aligned with their future aspirations.
Outline:
Navigating mental health challenges can feel isolating, especially when you're just starting out in life.
In this case study, we follow Sam’s journey: a young adult facing uncertainty, emotional distress, and workplace struggles, who found renewed purpose and resilience with the help of the NDIS and the dedicated team at Sureway Health & Wellbeing.
At 22, Sam had already endured more than most. They were living with high levels of psychological distress, with severe scores in depression and stress on the DASS21 assessment.
As an NDIS participant, Sam hoped to get the right kind of support that they needed, but wasn't sure where to begin or what their future might hold.
Like many young people, Sam was eager to build an independent life. However, limited job experience and a lack of direction left them feeling stuck. On top of this, complicated workplace dynamics made things worse.
The stress of managing anxiety in the workplace and navigating difficult relationships meant that even short periods of employment felt overwhelming. With growing feelings of hopelessness and self-doubt, Sam struggled to see a way forward.
Sam was referred to one of our experienced counsellors at Sureway Health & Wellbeing. From the very first session, we focused on providing compassionate, one-on-one counselling for depression and anxiety, building a strong therapeutic relationship grounded in trust and safety.
Together, Sam and their counsellor explored practical strategies for dealing with anxiety at work, managing overwhelming thoughts, and identifying early warning signs of stress. As their confidence began to grow, the sessions shifted toward discovering Sam’s interests, values, and strengths.
Through our person-centred approach, Sam worked with our counsellor to create an achievable plan for the future. This included identifying a training pathway aligned with their skills and setting realistic, empowering goals around employment.
After several months of consistent support and hard work, Sam’s DASS21 scores improved dramatically, moving into the “normal” range for both depression and stress. The positive shifts in their mental well-being opened new doors.
“
It was a proud and hopeful moment that reflected just how far Sam had come with the right support for anxiety and depression.
At Sureway Health & Wellbeing, we believe that everyone deserves to feel heard, supported, and capable of creating a better future. Our services are built around each participant’s unique goals and circumstances, offering gentle, empowering help for people with depression, anxiety, trauma, and more.
Through the NDIS, we provide:
We offer flexible service options, including in-person sessions and telehealth, so participants can access support in a way that suits them best.
Whether you're seeking practical tools, emotional assistance, or someone to help you build your confidence and direction, our team is here to provide you with tailored support.
If you or someone you care about is living with a psychosocial disability, always remember that you don’t have to go through this journey on your own. At Sureway Health & Wellbeing, we’re here to walk beside you with compassion, encouragement, and expert care.
Contact us today to find out how we can support your NDIS journey with personalised counselling and mental health services designed to help you thrive.
*Please note that this case study is based on real outcomes experienced by our clients. The names and details have been changed to protect their privacy.
