Access treatment with greater convenience through Telehealth
Telehealth coaching or counselling sessions are like regular psychology and counselling sessions, but we talk online or over the phone.
This means you can access the services you need, with a qualified professional, from the comfort of your own home or any location with internet and/or phone access. Telehealth mental health online or phone counselling services can help to overcome geographical barriers, save travel time, and maintain continuity of care, especially in situations where in-person visits may be challenging.
Telehealth appointments are available during business and after hours. Speak with our team about our current availability.
Our compassionate team specialise in a broad range of emotional issues and therapeutic approaches, catered to children, adolescents and adults. Our telehealth psychology services are secure and confidential, and can help you to achieve positive change in your life through online or phone counselling..
It is important that you feel comfortable and trust your treating professional.
Our experienced team of psychologists, counsellors and social workers create safe and non-judgmental spaces for you to explore your concerns, develop solutions-focused coping strategies, and promote overall emotional wellbeing.
With a person-centered approach, our psychology telehealth team will treat you with respect and work collaboratively with you to achieve your goals.
Our psychologists may employ a range of therapeutic approaches in their work, including:
Telehealth psychology and counselling sessions generally run for 50 minutes.
During your initial online or phone counselling appointment, we aim to gain a full understanding of you and your situation. We will then work with you on developing goals and identifying issues you wish to address and changes you wish to achieve.
Together we will regularly review your progress and goals. The frequency of follow-up sessions will vary depending on your situation and goals, and you will be involved in the planning of your care.
If you prefer a phone counselling session, or if you experience technical issues with a video call, your therapist will call your mobile from a private number.
Choose a confidential and quiet space that you feel comfortable in. Try to remove any distractions such as family or phones.
It is best to wear headphones to minimise the amount of background noise, but don’t worry if you don’t have these.
If you are having an online video session, select a well-lit area and position your camera so that your face is in frame.
Test your internet speed ahead of time. If your connection is weak, try turning off your camera and using audio-only, or join via phone.
You don’t have to face life’s challenges alone. Get the support you need from the comfort of your phone. Contact us today to book your telehealth counselling session.
Established in 1991 in Wagga Wagga, New South Wales, Sureway began as a local training provider. Today, we are a diversified organisation committed to empowering people, supporting businesses, and strengthening communities. Through the three key divisions of our business – Sureway Employment & Training, Sureway Health & Wellbeing, and Sureway Skills Training – Sureway Group delivers integrated services that empower individuals to find meaningful work, enhance their wellbeing, and develop lifelong skills.
We work in partnership with employers across a wide range of industries and collaborate closely with local communities to build confident, capable workforces that align with business needs.
Our mission is to deliver innovative employment, training, and health support solutions to meet the needs of business and individuals – changing lives and building stronger communities.