Key Points:
Summary:
Bill, a 62-year-old jobseeker, was struggling with anxiety, low motivation, and difficulty managing anger, which made it hard to maintain a routine or work toward his goals. Through Sureway Health & Wellbeing’s psychology service, he received tailored support using Cognitive Behavioural Therapy (CBT) and practical strategies for daily planning, goal setting, and emotional regulation. Our person-centred approach helped Bill regain his confidence, improve his sleep and mood, and begin actively pursuing new employment opportunities with optimism and purpose.
Outline:
For many people navigating periods of transition, the weight of uncertainty can feel overwhelming. When daily tasks become difficult, sleep elusive, and confidence shaken, it's easy to lose sight of what's possible. But as Bill's story shows us, with the right support and a willingness to take that first step, transformation is always within reach.
Bill is a 62-year-old jobseeker who wanted to return to work and rebuild a sense of purpose. However, ongoing anxiety, low mood, and difficulty managing anger made it hard to stay on track. His days lacked structure, and setting meaningful goals felt out of reach.
Over time, these challenges left him feeling stuck, frustrated, and unsure of how to move forward.
Bill’s struggles extended beyond emotions. They also affected his sleep, health, and motivation. He often found it difficult to maintain consistency in his daily life and to manage external triggers that heightened his anxiety and anger.
The absence of a routine made it hard to plan ahead or build momentum, and this, in turn, affected his confidence in pursuing employment opportunities.
After coordinating with Sureway Health & Wellbeing, Bill started a two-month program of counselling and psychology services. This involved working closely with a qualified psychologist via telephone counselling services to build strategies for daily planning, goal setting, and better sleep habits.
Together, they used Cognitive Behavioural Therapy (CBT) techniques to explore Bill’s personal values and create small, achievable steps toward his goals. His sessions also included practical support in understanding anger triggers, developing calming techniques, and reintroducing structure into his day.
A client-centred approach was at the heart of his therapy. This allowed us to empower Bill to set his own goals and take ownership of his progress while being supported every step of the way.
After just one telehealth counselling session, Bill had already noticed improvements in his mood and sleep. He began to feel a sense of accomplishment in completing simple daily tasks, which helped rebuild his confidence.
By the end of his sessions, Bill reported feeling more emotionally balanced and capable of managing his anger. He had developed a stronger daily routine, regained motivation, and started exploring employment opportunities with optimism and self-belief.
In his own words:
“
At Sureway Health & Wellbeing, we’re here to walk beside you on your path toward emotional wellbeing. Our experienced team of psychologists, counsellors, and social workers create safe and non-judgmental spaces where you can explore your concerns and build practical, solutions-focused strategies that fit your life.
Using a person-centred approach, we’ll work collaboratively with you to identify your goals and support you every step of the way.
Our psychologists may use a range of therapeutic approaches to best suit your needs, including:
If you’re ready to take the next step toward feeling more balanced and confident, Sureway Health & Wellbeing is here to help you start your journey.
*Please note that this case study is based on real outcomes experienced by our clients. The names and details have been changed to protect their privacy.
